Ordering/Shipping FAQ
- Subscription (Auto Delivery) FAQs
- I live in a US territory, do I qualify for domestic shipping?
- I just got an email for an item on sale that I ordered yesterday, can you refund the difference?
- Can I update my shipping address after I have placed my order?
- How do I qualify for FREE Shipping?
- I live in Alaska/Hawaii; do I still qualify for free shipping?
- How can I be sure that my order went through?
- I did not receive an order confirmation email; what do I do?
- I forgot to apply a promotion code; can I still receive my discount?
- I cannot apply a promotion code; what do I do?
- How can I pay for my order?
- Why was I charged twice after checking out with PayPal?
- How can I check the status of my order?
- How do I cancel my order?
- It's past my estimated shipping date; where is my package?
- Do you ship to P.O. Box or APO/FPO/DPO addresses?
- Do you ship internationally? If so, what is the cost?
- How long does your shipping process normally take?
- How do I return products?
- What are the terms and conditions for promotions and discount codes?
- How can I edit or cancel my order?
- Are tax and custom fees included in the price?