FAQ
Beginner's Guide FAQ
- What is in MM products?
- I have some allergies, how can I be sure MM is safe for me?
- Since there isn't any foam, how do I get the shampoo through my hair?
- Why do I need to shampoo twice?
- How much shampoo/conditioner do I need to wash my hair?
- How often should I rotate the shampoos?
Shampoo Bar FAQ
Baby and Children FAQ
- Do you have any products that can help with cradle cap?
- Should the shampoos be rotated in the same way as the normal MM shampoos?
- Do you have any products that can provide relief from diaper rash?
- Your shampoos contain essential oils, are they safe for use on children?
- Are the baby shampoos safe to be used as a body wash?
- Do the baby shampoos need to be diluted?
Natural Pet Grooming FAQ
- What Fragrance Do You Use In Your Pet Shampoos?
- Why Are Your Pet Shampoos Brown and Are They Color Safe?
- How Often Should I Wash my Pet?
- Can I Just Use Regular MM Shampoo to Wash My Pet?
- Are There Essential Oils in the Volcanic Dry Powder Cat Shampoo?
- What Is the Best Brush to Use for My Pet?
Lunar Hair Chart FAQ
- I can't find your lunar hair chart
- What is the Lunar Hair Chart?
- How often should I cut my hair?
- What is the best day to cut my hair for my specific goal?
- Which products do I use for my specific goal?
- I live in an International Time Zone, which day is the best day for me to cut for my goal?
Ordering/Shipping FAQ
- Subscription (Auto Delivery) FAQs
- I live in a US territory, do I qualify for domestic shipping?
- I just got an email for an item on sale that I ordered yesterday, can you refund the difference?
- Can I update my shipping address after I have placed my order?
- How do I qualify for FREE Shipping?
- I live in Alaska/Hawaii; do I still qualify for free shipping?
Henna FAQ
- Can I use any other oil besides Euro Oil in the Henna?
- How many packets of Henna do I need for my hair?
- What is Henna?
- How long does Henna Hair Dye last?
- Which Henna Hair Color should I choose?
- Can MM Henna be used to lighten hair?
Hair Detox FAQ
- I washed with MM and my hair doesn't feel great, what’s going on?
- Why is my scalp so oily after starting MM?
- Why does my hair feel dry or "rough" after starting MM?
- Why does my hair feel matted or "sticky" after starting MM?
- I can’t wait for detox to end, is there any way to speed up the process?
- How will I know when I’m done detoxing?
Brushing FAQ
- Which hair brush is best for my hair?
- My boar bristle brush doesn’t reach my scalp
- All natural rubber scalp massager?
- How do I clean my Boar Brush?
- Why is there a hole in the cushion of my brush?
- What is the percentage of nylon to boar bristles in your Nylon Pure Boar Bristle Brushes?
Hair Loss FAQ
- I used MM and didn't see a change. What’s going on?
- I feel like I'm losing more hair during detox. What do I do?
- I'm using MM products exclusively, cutting, and brushing. What else?
- Do I still need to brush my hair if I'm experiencing thinning/loss?
- Do I still need to cut my hair if I'm experiencing hair thinning or loss?
- Why should I buy the complete set of elixirs?
Elixir FAQ
- How long do the elixirs last?
- How long do I leave the elixirs on?
- Will elixirs make my hair oily?
- What results should I expect?
- How often do I apply the elixirs?
- How much elixir do I apply to my scalp?
Curly Hair FAQ
- I’ve used MM Curl Power once and I’d like more definition. How can I get it?
- Will Curl Power damage my hair like chemical treatments?
- What should I do to fight frizz?
- How do I cut my natural curly hair?
- Should I brush my natural curly hair?
- How should I deep condition my natural curly hair?
CBD FAQ
Misc FAQ
- What is the shelf life of your products?
- How strong is the hold of the Blood of the Dragon Styling Gel?
- The ingredients on my bottle do not match what is on the website!
- What is your glycerin derived from?
- Does Hemp Seed Oil Contain THC?
- Where are your Tocotrienols (Vitamin E) derived from?
Rewards FAQ
- How do I create a Rewards account?
- How do I earn points?
- How exactly do I redeem my points?
- Is the log in information the same for the reward program and the Healthy Hair Club?
- Will existing customers be automatically given the sign up bonus points?
- Will members receive points from previous orders?