You can cancel your order at any point up to the billing and shipment of your order. Please contact us at firstname.lastname@example.org and we will confirm cancellation. Please make sure you include your full name, your order number, and a clear declaration that you wish to cancel the order in the e-mail (such as making the email subject read "CANCEL ORDER").
Please note: Contacting us does not assure your order will be cancelled. If we get to your email AFTER the order has been fulfilled, then unfortunately we will be unable to cancel the order.
If your order has already physically left our warehouse OR has been billed, you may contact us, but please be aware we will generally act in accordance with our return policy.